Bridge Housing Solutions is going through the most exciting growth period in our history. We are currently undertaking several strategic growth programmes which will lead to significant development and key growth areas in the coming years. Due to increased demand in our sector, we have an exciting opportunity to join a thriving team at our Uxbridge office. If you are considering a new career challenge working for a company that is passionate about making a positive social impact then we could be the organisation for you.

As the Sales and Lettings Negotiator, your role is to providean exceptional sales, lettings, and allocations service to BHS customers,ensuring that void properties are suitably, proactively, and quickly matched tohomeless individuals and families who are living in temporary accommodation throughout England.

Collaborating closely with local authorities, housing association and charity partners, you will be responsible for undertaking case-by-case allocations, effectively managing a caseload, making relevant onward referrals, and driving sales and results for BHS.

The key responsibilities of the role are to:

• Drive sales and maintain high levels of performance to generate revenue for BHS
• Ensure that a professional, honest, proactive service is always provided to customers
• Represent BHS to customers and ensure that the highest standards of professionalism are always upheld
• Provide a professional, proactive and effective sales &lettings service
• Work to deliver and achieve company KPI’s

The day-to-day duties of the role will include (but are not limited to):

• Proactively matching homeless individuals and families to suitable void properties, selling the property features appropriately to meet their needs and facilitating the successful tenancy sign up process
• Communicating with stakeholders both internally and externally to offer your expert advice on how to coordinate their move and find them the best property to suit their requirements
• Negotiating and closing sales
• Effectively managing a caseload of customers in a professional, honest, transparent manner and supporting them to achieve their permanent re-housing needs
• Managing initial referrals and ensuring their details remain up to date, including making checks regarding applicant’s finances, eligibility, local connection, and suitability to be a tenant.
• Utilising your strong research skills so that you can find out more about a local area and use those details to ‘sell’ a location to a potential family or individual.
• Working with a diverse range of people, understanding their current situation, needs and their requirements – you will need to develop a relationship and rapport within a short space of time.
• Managing your time effectively and working to strict deadlines to meet and exceed BHS SLA agreed timescales
• Working closely with partner agencies to confirm viewings, manage offers and refusals, tenancy sign ups and initial rent payments, including providing feedback
• Verifying information provided by housing applicants
• Proactively promoting newly listed properties to your caseload, partners and on BSH and MSH platforms
• Updating invoice and rent in advance spreadsheets

The role will be measured by :

• The quality of the work that is produced, including individual and team financial targets being met and exceeded.
• The number of successful tenancy sign ups completed each month and the feedback received from internal and external customers
• The outcomes and results achieved each month that are reviewed by you and your line manager in line with your performance appraisal

What personal qualities and behaviours must be demonstrated?

• Excellent communication and interpersonal skills both written and verbal
• Willingness, enthusiasm, initiative, commitment, and flexibility
• Ability to plan and manage a demanding and varied workload
• Ability to work autonomously – taking ownership and accountability for the quality of work that you produce and also as part of a team
• Excellent organisational and prioritising skills and the ability to develop streamlined ways of working

What knowledge and experience must be demonstrated?

• Experience of working in a diverse and inclusive professional working environment, ideally within a sales-related role recently
• Experience of providing excellent customer service
• Demonstrable experience of meeting and exceeding targets and of making commercial decisions
• Experience working to deadlines and targets (personal and/ or professional)
• An understanding of confidentiality issues and the use of discretion
• Once training is provided, it is expected that you will maintain your knowledge of social housing, lettings, allocations and homelessness processes and legislations, as well as your ability to sell and close effectively
• Educated to GCSE level or equivalent as a minimum

What skills will need to be demonstrated?

• Excellent negotiation skills
• Good numeracy and literacy skills and commercial acumen
• Excellent team-working skills
• Very good time management, organisation and prioritising skills
• Good sales and customer service skills
• Ability to work well under pressure in a composed manner; manage deadlines and meet targets
• Good MS Office skills, including Excel
• Ability to work with technology i.e. CRM’s, Slack, etc.

Equality, Inclusivity and Diversity

At Bridge Housing Solutions we know that people are the heart of any business, andwe prioritise their welfare.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.

That means we have no judgement when it comes to any one of the things that make you who you are – your, gender, race, sexuality, religion, or disability.

All you need is passion and a desire to be part of a start-up that believes in socialimpact, also focusing on equality, inclusivity, and diversity for our users.